Pre-Order and Backorder Policies
Pre-orders are a helpful way for small businesses like us to know what level of demand there is for a new release – and make sure we have enough stock on launch day. To thank you for pre-ordering, we apply a discount to all pre-order products!
Here’s what you need to know:
- Your order will be shipped as soon as the stock arrives. The release date is an estimate – sometimes there may be a slight delay that’s out of our hands, but we will keep you updated.
- If your order is made up of your pre-ordered item as well as something that’s currently in stock, both/all items will be shipped together once the pre-ordered item is available. Don’t want to wait? Place two separate orders we’ll send the in-stock products out straight away.
- You’ll always pay the best price! Once you’ve made your pre-order, if there’s any price change before your delivery, we’ll honour the lowest price by refunding the difference.
- You can check the status (including estimated arrival date) of your pre-order from your account page. You can also cancel any pre-orders here (check our cancellation policy first!).
Product out of stock? There is typically a 1-4 week turnaround on backorders, dependent on availability from our suppliers. We’ll keep you up to date on expected arrival. In the rare instance we can’t get the product from our supplier, we will of course process a refund.