We provide an order collection service from our Castlemaine Office Supplies shop located at 40 Lyttleton Street, Castlemaine, VIC.
Due to inventory spread between both the shop and our local warehouse, there can be wait times of up to 4 hours to fulfill your order ready for collection. Products from online orders are sourced from our online store, where stock is available, and will be transferred to the shop for collection. You can use our stock level indicator on product pages to see stock levels at our shop and our online warehouse.
You will receive a notification confirming that your order is ready for collection. Please wait until you’ve received this email before coming into the shop. If you think you’ve missed the notification, please check your emails spam folder.
Orders failed to be collected after 30 days of order fulfilment will be refunded minus a 20% restocking fee.
Deliveries to "Australia-Wide Shipping" will be shipped by Australia Post or by Aramex (wherever applicable). In most circumstances Australia Post is our preferred shipping partner, however bulky and heavy packages may be sent via Aramex in serviceable areas.
Free shipping on orders over $250 containing 3 or more items. Exclusions apply.
To qualify for free shipping, the total order value must equal or exceed $250 and must include 3 or more items.
If your order qualifies for free shipping, the discount will automatically apply during checkout.
Free shipping excluded products:
Due to the high cost of postage and high-value insurance costs, we are no longer offering free shipping on orders containing over $250 worth of the following product categories:
We use a shipping calculator to provide shipping rates to international addresses, provided by Australia Post. While we work hard to make sure that the rates are accurate, if you believe that a shipping rate is inaccurate, please get in touch with us - we are very happy to provide a quote for your international order. Please allow 2-3 business days for us to source a delivery quote to your country.
In our continued effort to reduce waste, your order may be packed in reused boxes and/or boxes made from recycled materials.
We will also use reused packaging materials with a preference to use biodegradable or recyclable materials to fill your order to make sure that you receive your order in the best condition whilst also caring for the environment.
POLICY UPDATED: 16/04/2025
